Question 1

What is the single biggest suggestion you would give to someone wanting to get into this career?

Kenyon Lasseter · Accepted Answer

“Honestly, I think the biggest suggestion I can give is to be level-headed, calm, and treat everyone with respect.”

Question 2

What’s the #1 mistake people make when trying to get into this career?

Kenyon Lasseter · Accepted Answer

“I think the biggest mistake I have seen people make is getting annoyed at having to assist patrons. The vast majority of your job is to assist patrons and even if you’re having a bad day, you just have to put on a happy face and make sure the patron is happy. I always tell my staff we are being paid to provide exceptional customer service.” 
“We are basically the face and voice of the company because for many people we are the first people they interact with so it is up to us to set the tone for their experience. We may hear the same questions over and over again [but] for each patron that is the first time they are asking us.”

Question 3

What is the question people should ask about this career but rarely do?

Kenyon Lasseter · Accepted Answer

“I would say, ‘How much work really goes into being Ticket Services Manager?’
“It can be a lot of work sometimes when building new seasons of performances in the ticketing system and getting ready for season subscription renewals — not to mention when we have mountains of tickets to mail out. There are some days where you are pulled in several different directions at once. I am very blessed to have an amazing Ticket Services Assistant Manager as well as a fantastic Ticket Services team to help me out!”

Question 4

If you could describe in one word what makes you successful, what would it be?

Kenyon Lasseter · Accepted Answer

“‘Yes!’ I really think approaching your career from a place of yes is a great way to be successful. I sometimes have reservations about new things that are asked of me by my supervisor but I always try to at least try and explore the ways it may be possible to achieve what is being asked of me.” 
“I know it is totally cheesy but we have little posters up at everyone’s work stations in the Ticket Office that say ‘Keep Calm and Find a Way to Say Yes!’ It makes it less stressful for us and the patrons to just try to do all we can to make them happy.”

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